Making a complaint to Arts Council of Wales.
We aspire to the highest standards of public service. If we fall short of these standards, it is important that we are able to address shortcomings and mistakes.
The procedures in this section explain the steps we take to respond appropriately to complaints. All the lottery distributors in the UK use this procedure. These provisions apply to our:
They also apply to all aspects of our work, not just lottery funding.
Making a complaint will not affect in any way the level of service you receive from us. For example, if your complaint is about an application for funding, this will not affect your chances of getting a grant from us in the future.
Our Complaints Procedure explains:
- what can and cannot be complained about
- how to make a complaint
- our procedure for dealing with a complaint
We are committed to dealing openly and transparently with the Complaints that we receive, especially if there are any matters that have been referred to our independent complaints reviewers. Where this happens, we publish the findings on our website.
In the past 12 months, we have received the following independent reports:
Independent Complaint Review Service - C. Hodgkins